We will collect and store information about you or your organisation if you complete one of the forms on this site or use our contact form. We need this information to understand your needs and to provide you with an effective service. We will not collect more personal information than we need to fulfil our purposes and will not retain it for longer than necessary.
If you are intending to volunteer we will use the information you provide solely to communicate with you. We will not share your personal details with anyone else unless required by law.
On your behalf, we will approach organisations offering relevant opportunities but we will ask your permission before we identify you to them. We will also, as part of the registration process, ask your permission to include you in our mailing list. This is so we can send you e-alerts and updates on all volunteering issues related to the promotion and development of volunteering in the Thornbury and district area.
As part of our aftercare service and for statistical purposes we may contact an organisation to learn whether you have taken up an opportunity; necessarily we will have to mention your name when doing so but we will provide no other details.
If, after five years, you no longer have an active relationship with us our electronic records will be deleted and our physical records destroyed.
If you are an organisation that provides us with personal information about your staff (eg through an email address in the format firstname.lastname@example.org) we will pass that personal data to potential volunteers and will retain it, both on paper and electronically as long as your organisation has an active relationship with us.
The information you provide will be used to match volunteers and organisations offering volunteering opportunities or to fulfil any legal or regulatory requirements. We use it:
This information — on gender, race, employment status and locality — is collected only to meet the requirements of external bodies. We do not use this information ourselves. It is provided to these bodies in a form that can’t identify any individual.
We are committed to ensuring that any information you supply is secure. To prevent unauthorised access or disclosure, we have put in place suitable electronic, physical and managerial procedures to safeguard and secure the information we collect.
We use Transport Layer Security (TLS) to protect the connection between your computer or handheld device and our website. This means that personal details you include in forms cannot be intercepted even if you use an unsecured wi-fi connection. Submission of your personal details from web forms to our computers is similarly protected.
We also use TLS to encrypt and protect email traffic between you and us. If your email service doesn’t support TLS, any emails we send or receive may not be protected in transit.
Our office computers and databases are protected by passwords. Personal information on paper is stored in locked cabinets. The office security systems are regularly reviewed.
We publish details of new opportunities to social media such as Facebook and Twitter. These do not contain personal information. If you access these sites via links on our website or otherwise, control of any personal information you supply is governed by their own privacy policies.
You are entitled to view, amend or delete the personal information that we hold at any time. Please send your request to our Data Controller, whose details are below.
In the first instance, please contact the Data Controller, whose details are below. If jointly you are unable to resolve the complaint, you may take it to the Chair of Trustees.
A cookie is a small file which many websites, as standard practice, place in your browser to manage your progress through a site. We set a cookie on a small number of our pages but these do not identify you personally and are deleted when you close your browser. No data from cookies is passed to any third party. Browsers usually allow you to prevent cookies being stored but if you do this the pages on our site that require them may not work. You will be warned about this when you open the page.
Our website contains links to other websites of interest. We supply these in the hope that they may be useful to you but we are not responsible for their content.
Our Data Controller is Kim Webb, Development Co-ordinator. Contact details.
We are to be charity of the month during May at the Swan Inn. Many events are planned — details to follow.
Join us at our Spring Sale on Saturday 27 April at the Thornbury Methodist Church Hall.
Christmas tabletop sale
Our sale on 11 November was hugely enjoyable and financially successful.
Sources of Help booklet
Our invaluable guide to organisations that can help you in need is available online.
Discover your perfect volunteering opportunity
Contribute your time and skills to the local community.
We post details of new volunteering opportunities on and local groups.