What information we ask for
We will collect and store information about you or your organisation if you complete one of the forms on this site or use our contact form. We need this information to understand your needs and to provide you with an effective service. We will not collect more personal information than we need to fulfil our purposes and will not retain it for longer than necessary.
If you are intending to volunteer we will use the information you provide solely to communicate with you; we will approach organisations offering relevant opportunities but we will ask your permission before we identify you to them. We will also, as part of the registration process, ask your permission to include you in our mailing list. This is so we can send you e-alerts and updates on all volunteering issues related to the promotion and development of volunteering in the Thornbury and district area.
As part of our aftercare service and for statistical purposes we may contact an organisation to learn whether you have taken up an opportunity; necessarily we will have to mention your name when doing so but we will provide no other details.
If, after five years, you no longer have an active relationship with us our electronic records will be deleted and our physical records destroyed.
If you are an organisation that provides us with personal information about your staff (eg through an email address in the format firstname.lastname@example.org) we will pass that personal data to potential volunteers and will retain it, both on paper and electronically as long as your organisation has an active relationship with us.
What we use your information for
The information you provide will be used to match volunteers and organisations offering volunteering opportunities or to fulfil any legal or regulatory requirements. We use it:
- to provide our core service;
- to maintain records of our operations for management purposes;
- to bring you up to date with information and events; and
- to provide anonymous statistical information to grant-giving or statutory bodies.
Some additional information — on gender, race, employment status and locality — is collected to meet the requirements of funding agencies for statistical data. We do not use this information. It is provided to those bodies in a form that can’t identify any individual.
Keeping your information secure
We are committed to ensuring that any information you supply is secure. To prevent unauthorised access or disclosure, we have put in place suitable electronic, physical and managerial procedures to safeguard and secure the information we collect.
We use Transport Layer Security (TLS) to protect the connection between your computer or handheld device and our website. This means that personal details you include in forms cannot be intercepted even if you use an unsecured wi-fi connection. Submission of your personal details from web forms to our computers is similarly protected.
We also use TLS to encrypt and protect email traffic between you and us. If your email service doesn’t support TLS, any emails we send or receive may not be protected in transit.
Our office computers and databases are protected by passwords. Personal information on paper is stored in locked cabinets. The office security systems are regularly reviewed.
We publish details of new opportunities to social media such as Facebook and Twitter. These do not contain personal information. If you access these sites via links on our website or otherwise, control of any personal information you supply is governed by their own privacy policies.
How to access your personal information held by us
You are entitled to view, amend or delete the personal information that we hold at any time. Please send your request to our Data Controller, whose details are below.
If you have a complaint concerning the information we hold
In the first instance, please contact the Data Controller, whose details are below. If jointly you are unable to resolve the complaint, you may take it to the Chair of Trustees.
Recording your use of our website
Whenever you visit our website a service called Google Analytics collects standard internet log information and details of visitor behaviour patterns. We do this to find out how many people visit our site and which pages they find most useful. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
A cookie is a small file which many websites place on your computer or handheld device to provide useful information. This is standard practice. This site does not itself set cookies. However, if you use the Google Custom Search function, Google sets cookies so it can do its job. The Google Analytics service (see above) does so similarly. You may set your browser to refuse to accept these cookies. None of them identifies you personally.
Links to other websites
Our website contains links to other websites of interest. We supply these in the hope that they may be useful to you but we are not responsible for their content.
Data Controller contact details
Our Data Controller is Kim Webb, Development Co-ordinator. Contact details.
News & information
Volunteer Managers’ Network Meeting The next meeting is on 12 September, focussing on the publicity and promotion of volunteer roles. More details.
Personal Resilience and Stress Management Workshop. A second workshop has been organised for 4 September. More details.
Volunteer Organiser Forum. To be held in October to bring together local coordinators of volunteers to discuss issues and solutions. More here.
New trustee. Allan Taylor has joined our management committee. More about Allan here.
Summer opening: From Monday 23 July we are open only on Mondays and Wednesdays, but at our usual times. We return to normal opening on Tuesday 28 August.
AGM and Networking event. We had two excellent combined afternoon meetings. More here.